Junior Customer Success Manager (Germany)

Create your own future

Would you like to gain work experience or are looking for a career-change with a fast-growing scale-up? Amazing! Then we have the perfect junior position for you. As part of the Customer Success team, you will work every day to make our users happier. With the right attitude and drive you can quickly grow into the role as an independent Customer Success Manager. Easy does it.

Salary

€2.100 - €2.700

Location

Amsterdam

Full-time

40 hours a week

Introduction

As Junior Customer Success Manager, you will pick up the phone to answer all questions about our tool, and you are helping our customers in our chat. No question or problem is too crazy for you and together with your colleagues you will help our customers and make their working day easier and more fun.

Responsibilities

Helping customers to be successful via phone, e-mail, and chat.
Explaining and knowing (technical) things about our tool.
Tackling one problem after another. Even when it’s getting tough, you know how to structure your workload.
Growing into the role as an independent Customer Success Manager.

Experience

You master the German written and spoken language.
A Bachelor’s degree or equivalent experience. But we love to hear your (good) backstory if you lack both.
Some experience with customer service.
You know what SaaS means, and you can easily find your way in software applications.
Your communication skills are excellent for a German native (or C2) and you speak English at least on a B2-level. Speaking Dutch or having the ambition to learn it is a plus!
You work in an organized manner and can quickly switch between different activities.
Friends and family would describe you as reliable, responsible, and independent. And of course, as a fun person who thrives in a dynamic work environment.

Perks

Primary perks

27 leave days

Bummer voucher

Christmas gift

DJ skills

Dongle

Flexible hours

Hybrid working

Internet

Library

Macbook Pro

Office screen

Pension plan

Referral bonus

Self development

Snacks & Drinks

TGIF drinks

Travel allowance

Meet your colleagues

Jasmine Hakkert

Growth Manager

Dirk Muschol

Customer Success Manager NL + DACH

Jorrit Meijer

Customer Success Manager NL

Next steps

1. Call with HR

First, a short call with HR for an introduction.

2. Meet & greet hiring manager

Next, you'll have an in-office chat with your hiring manager.

3. Homework

Depending on your role, you might have some homework.

4. Confirmation conversation

Tough words, but an easy objective This will be an informal first meeting with your team.

5. Welcome

If all goes well, we'll have you onboarded and rocking in no time!

I’M SO EXCITED!

Great! Let us know! You are more than welcome to send us your resumé, cover letter, video, or mood board about yourself to jobs@timechimp.com Just do whatever makes you happy! We are curious to hear your story.