Junior Customer Success Manager (Germany)

Run the all the advertisements

With your infectious enthusiasm, you like to spread joy in this world. So, it’s no surprise that we have a perfect place for you where you can do shine. Are you at the beginning of your career (or not) and looking for a friendly team of ‘chimps’ to spread some theoretical glitter together? Then read on! (As long as you clean it up ????)

Salary

€2.100 - €2.700

Location

Amsterdam

Full-time

40 hours a week

Introduction

Despite being a junior position, the role comes with much responsibility, and no day is the same. It ranges from answering a trillion phone calls to managing an exploding chat inbox. From making our customers happy by helping them understand the tool, you have set up for them to explaining the technical side of integrating TimeChimp and another tool. From making it clear to a customer that it’s really unwise to track time in Excel to identifying bugs. All in a day’s work. The only thing that stays the same is your positive attitude whilst managing this chaos every single day.

Responsibilities

Helping customers successfully by phone, e-mail, and chat.
Explaining and knowing (technical) things.
Tackling one problem after another. Even when it’s getting tough, you know how to save yourself.
Growing into the role as an independent Customer Success Manager.

Experience

You master the German written language.
A Bachelor’s degree or equivalent experience. We also love to listen to a good story if you lack both.
Some experience with customer service.
You know what SaaS means, and you can easily find your way in software applications.
Your communication skills are excellent for German mother tongue (or C2) and English at least B2. Speaking Dutch is a plus!
You work in an organized manner and can quickly switch between different activities.
Friends and family would describe you as reliable, responsible, and independent. And of course, as an amusing person ????

Perks

Primary perks

25 leave days

Bummer voucher

Christmas gift

DJ skills

Dongle

Flexible hours

Hybrid working

Internet

Library

Macbook Pro

Office screen

Pension plan

Referral bonus

Self development

Snacks & Drinks

TGIF drinks

Travel allowance

Meet your colleagues

Jasmine Hakkert

Customer Success Manager

Next steps

1. Call with HR

First, a short call with HR for an introduction.

2. Meet & greet hiring manager

Next, you'll have an in-office chat with your hiring manager.

3. Homework

Depending on your role, you might have some homework.

4. Confirmation conversation

Tough words, but an easy objective This will be an informal first meeting with your team.

5. Welcome

If all goes well, we'll have you onboarded and rocking in no time!

I’M SO EXCITED!

Great! Let us know! You are more than welcome to send us your resumé, cover letter, video, or mood board about yourself to jobs@timechimp.com Just do whatever makes you happy! We are curious to hear your story.