Coffee Break with Jorrit: Customer Success Manager

Today, we’re having coffee with Jorrit Meijer, our Customer Success Manager. Just a few months ago, he applied to TimeChimp with full conviction, and he has already spoken with many customers and has proven to be a significant help. So, grab a hot beverage of your choice, sit back, and learn more about Jorrit Meijer and Customer Success at TimeChimp.

Jorrit Meijer – Customer Success Manager

• Team NL
• Lives in Voorburg
• 26 years old
• Drinks his coffee black. ☕

How did you come to TimeChimp?

Jorrit studied at the Hogere Hotelschool in The Hague. He describes his time at university as a business administration degree with a focus on gastronomy. “However, IT caught my interest and I did my second internship at a company that develops software for hotels.” After graduating, Jorrit worked for another company before deciding to apply to TimeChimp. “After completing my studies, I specifically searched for a job in the Customer Success field. I was able to start working at a company, but didn’t feel quite comfortable there. So, I began applying for jobs again, and that’s how I ended up at TimeChimp.”

What do you do as a Customer Success Manager?

Jorrit is often the first point of contact for our customers and handles many types of inquiries. “I typically receive support requests and investigate whether the problem occurs on our end or whether I need to help the customer specifically. Often, there is a simple solution, such as an unintentionally turned-off feature in the tool. However, sometimes I also have to investigate more precisely. Solving these problems and puzzles is enjoyable for me, and it gives me a sense of fulfilment every time I am able to truly assist a customer.” Furthermore, Jorrit also speaks with customers who have specific requests or who would like to be advised on the possibilities of our software. “For example, we investigate whether individual requests also meet the needs of other customers and whether it would be beneficial to add these requests to a wish list.”

The leap into the unknown

During his time at TimeChimp, Jorrit has gained a lot of practical experience right from the start and has had a steep learning curve. Although it was unfamiliar to him at first, he found that taking the leap into the unknown was the best way to quickly master the tool: “Tracking hours and expenses is a simple task, but the software offers much more than that. Its features are extensive, and customers frequently have questions about the project management or finance modules. This makes the work varied and sometimes challenging, as finding quick solutions can be difficult.”

Positive culture shock

Jorrit experienced a “pleasant culture shock” when joining TimeChimp and quickly felt comfortable in his job: “I work with IT much more frequently on a daily basis, and it suits me better. The working environment is quieter than my previous job, where I sat in an open room with 50 people who were constantly on the phone.” Jorrit has a clear goal in mind for his professional growth: “Now, the focus is on answering support requests and getting to know the tool. However, I am particularly looking forward to working more closely with ‘my own customers’ and evaluating their use of the software. This way, we can work together to figure out how the customer can truly succeed.”

After work & private life

In the office, Jorrit enjoys playing table tennis during his breaks and having a drink with his colleagues on Friday afternoons, which is typical for Dutch working culture. In his free time, he enjoys playing video games, cooking, and sports. As a result, work, gaming, and YouTube contribute to a substantial amount of screen time. 😉 “During the week, I also chat with my friends while playing games. Right now, we’re playing the new ‘Call of Duty’ and the recently released Harry Potter game.”

Jorrit’s girlfriend follows a vegetarian and gluten-free diet, so he always looks for delicious dishes that they can enjoy together. Some of his favourites include Japanese curry dishes and Pad Krapow, a simple Thai dish with lots of vegetables and wok sauce. “That’s now also my girlfriend’s favourite dish, so that’s a nice compliment for me.”

Although Jorrit is not a bookworm, he mentions two books that have touched him: “The books ‘Sapiens: A Brief History of Humankind’ and ‘Homo Deus: A Brief History of Tomorrow’ by Yuval Noah Harari really brought me a lot of pleasure while reading.”

Are you curious about who else works at TimeChimp? Check out our complete team here!